retail

Festive failings reveal cracks in multi-channel retail UX

There was a sense of desperation creeping in. I'd started ignoring those seemingly innocent and yet surprisingly consequential 'Tick here…

9 years ago

Design Talk 34. Josh Shabtai of Lowe’s Innovation Labs on retail experience design

With Amazon's $13.7 billion acquisition of Whole Foods placing a spotlight on the future of retail experience design, MEX founder Marek Pawlowski talks…

9 years ago

Design Talk 27. Alex Genov, Head of UX Research, Zappos

Alex Genov, head of UX Research at Zappos, talks to Marek Pawlowski, founder of MEX, about designing retail experiences, understanding users…

10 years ago

User story: the flustered customer and contactless payment

This is a rural community. Queues form in the local store not because there are too many customers, but rather…

11 years ago

User story: the shattered image

"Oh yeah, that went a long time ago," the dad said when I asked him about the spider's web of…

11 years ago

The scrappy reality of operators’ customer service

I'll admit I was surprised and disappointed when she took out a tatty ring bound folder - the kind one…

11 years ago

Experiencing the Apple Watch at retail

The Apple Watch occupied about 20 times more floorspace than the new MacBook when I visited the company's Regent Street…

11 years ago