Opinions, ideas and new thinking

Retail user experience & permission to browse

I was early for a meeting and found myself on a London street full of homeware showrooms. I'll admit my…

12 years ago

Saying what you mean, meaning what you say

Apple sent me an email today, along with presumably several million other customers. The message I took away from it:…

12 years ago

Forcing innovation at Nokia

By virtue of the legal agreements resulting from Microsoft's acquisition of its devices and services business, Nokia finds itself in…

12 years ago

User story: the Postmistress and her Lumia

It speaks to the modest success of Windows Phone that to see one in the wild still feels rare. I…

12 years ago

User story: the pensioner and her sports

The bus goes once in the morning and once in the evening, winding its way through the country lanes to…

12 years ago

User story: the tale of two messages

The phone, a silver white iPhone 5S, was pressed to his lips, the earpiece covering his mouth. The eyes above…

12 years ago

Whispering to the future – a tale of navigating with Google Now

"Okay Google Now," I whispered. Nothing. The device stayed silent. I looked up the street to check whether I was…

12 years ago