Opinions, ideas and new thinking
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User experience principles for proximity
Can technology draw us closer to our physical environment? The rollout of ‘tap to pay’, the growth of beacons and embedded digital intelligence (IoT) challenges everyone, from automotive manufacturers to retailers, to consider the user experience …
Announcing MEX Design Talk, the podcast about UX
I’m delighted to announce Design Talk, the podcast for the MEX community.
Co-hosted by Alex Guest and me, Marek Pawlowski, it’s a fortnightly audio programme exploring the intersection of emerging technologies, user behaviour and great digital …
Thoughts on the UK’s Digital Strategy
Ed Vaizey, the UK’s digital economy minister, has asked for input on the government’s digital strategy by 19th January 2016. Following a dinner discussion in London with various interested parties, convened by Nico Macdonald under the auspices of…
Imagining the antiquity of the present
Have you been to your bank recently?
It’s a lovely phrase that. Between the words you can almost smell the musty, well trodden carpet and faux wood panelled interior of little high street bank branches up and down the country.
Enjoy it whil…
Living with a Huawei Watch
I don’t enjoy wearing a watch these days. My own – a heavy, analogue thing made of steel and sapphire glass – spends most of its time on my bedside table, gathering dust. It has the occasional outing when I remember I like the look of it peaking…
UX of the Year 2015
As 2015 draws to a close, I’ve chosen 5 of the most enduring memories I’ll take with me from another year of MEX research. Some are new and digital, others old and analogue; all have shaped the way I think about customer experience for our event p…
Hiring, growth and the long-term cycle of user-centred design skills
About once a day I receive an email from a contact, usually the head of UX at a larger company or the founder of a design agency, and it goes a little like this:
“Hi, it’s X. I’m struggling to hire someone who can ‘…insert various user-c…
Big numbers & a feeling about connectivity
Analyst reports are curious creatures. The utility of most, at least in the traditional sense, is constrained by their need to assess tomorrow’s unknowns through a frame of reference anchored in today’s industries. After all, it is clients wishing…