User story: the time travelling courier
“I’m really sorry, but it won’t let you sign for another thirty seconds.”
The delivery driver on my doorstep looked apologetically at me, then accusingly at the rugged little plastic computer in his hand. His use of the pronoun ‘it’ spoke volum…
Design Talk 65. Well travelled; Gavin Edwards, Director of Product Design & Research, Skyscanner
Gavin Edwards directs product design and research for Skyscanner, a travel search platform serving 90 million users a month. He talks to MEX founder Marek Pawlowski about applying research insights at scale, the cultural nuances of users’ travel b…
Design Talk 64. Nurturing design culture; Anna Bäck, CEO, Kivra
Anna Bäck has seen user-centred design from all angles: spending time as managing director of a small specialist agency, playing a leadership role at a larger agency as it became part of McKinsey and most recently as CEO of an expanding digital pl…
Design Talk 63. Research focus; Lada Gorlenko, Director of Experience Research, Smartsheet
In-depth user research has been a touchstone throughout Lada Gorlenko’s fascinating career. She talks to MEX founder Marek Pawlowski about her current role leading experience research for work management platform Smartsheet, as well as everything …
Design Talk 62. Automotive experience; Sam Livingstone, Director, Car Design Research
From debuting concept cars in computer games to re-imagining autonomous vehicles as luxurious overnight sleeping cabins, Sam Livingstone has been advising the automotive industry on customer-led design strategy for over 20 years. He talks to MEX f…
Design Talk 61. Fostering the global creative economy; Fiona Myles, Kin Branding
Fiona Myles runs her own agency, Kin Branding, working at the intersection of brand strategy and design thinking. In addition, she works all over the world delivering workshops and education programmes to foster a design-led, creative economy with…
Design Talk 60. Experience thinking; Tedde van Gelderen, Founder, Akendi
Tedde van Gelderen, founder of design agency Akendi and author of the book Experience Thinking, shares the story of his career journey with MEX founder Marek Pawlowski. From client-side roles with Philips and Nortel, to founding and selling an ear…
Trusty tools: 3 days, 750 photos and 10,000 words on a Blackberry KeyONE and LG G4
10,000 words in 3 days on a Blackberry KEYone, most of them written while walking or standing. I didn’t realise my thumbs had been so busy until I looked at the word count a couple of days after I returned from Mobile World Congress, where I’d bee…