Pathway #13: Quiet design

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Slowing down can help one see the previously unseen. This is as much a philosophical as a practical observation. In many ways, the two see..

It was seven o’clock in the morning. We were four self-service screens and four user experience failures into our journey.

It didn’t he..

Terminal C at Newark Airport is home to one of the least sociable deployments of technology I’ve come across.Â Pairs of vertically mounted..

James Auger and Julian Hanna, the duo behind the Crap Futures blog, talk to Marek Pawlowski about what motivated them to take on a provoca..

If we were sitting opposite each other, how many different ways might you evaluate my level of attentiveness to our conversation? You migh..

Part ofÂ MEX User Stories, an ongoing series of tales about digital user experienceÂ in the real world.

Alexa, it seems, can be an opport..

Digital exploration seeks an emotional rather than a logical outcome
MEX
Principles

The lower the sense of commitment, the more likely a user will experiment with new features
MEX
Principles