strategy
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5 hallmarks of strategic vs tactical UX projects
Describing user experience projects as ‘strategic’ versus ‘tactical’ is sometimes seen as interchangeable with ‘good’ versus â..
How to successfully commission user experience projects
The hundreds of case studies I’ve seen presented throughout 12 years of our MEX conferences have taught me an important lesson: the fate ..
Examples of path dependence and where it might lead for smartphones
50 Things That Made The Modern Economy is a BBC World Service podcast. In short snippets of 9 minutes, Tim Harford, the FT journalis..
How to choose scalable customer experience metrics
Part of a new MEX series highlighting compelling case studies which catch our eye. Follow @mexfeed or by signing-up for the weekly ..
Sennep’s playful exploration of digital design materials
Part of a new MEX series highlighting compelling case studies which catch our eye.  Follow @mexfeed or by signing-up for the weekl..
Design Talk 27. Alex Genov, Head of UX Research, Zappos
Alex Genov, head of UX Research at Zappos, talks to Marek Pawlowski, founder of MEX, about designing retail experiences, understanding us..
£3m to fund early stage design innovation
Design Foundations is a funding programme offering £3m to support early stage investment in design. Announced at a London event on 17..
User story: all change on the train
It’s a grey, chilly morning the week before Christmas.
I’m walking through the ticket barriers to board the London train at my end-of-t..